Enter into the Spirit

Spirit Specialist Claims services is a new alternative to the mainstream packaged claims management solutions on offer from loss adjusters and volume dependent outsourced providers. With a focus on design and delivery of niche products and services, our aim is to implement tailored solutions to support the differentiated, segmented market requirements of insurers, brokers, managing general agents and service providers.

Spirit specialises in creating individual solutions irrespective of volume. Our strategy is based upon a partnership approach with smaller industry clients’ which require recognition of their specific needs.

This means our clients’ are involved in every aspect of creating and specifying a claims management service that is totally aligned to their product, customer service and business objectives.

The Spirit of..Individuality

At Spirit, we take time to understand the individual needs of your business and the individual needs of your customers.

Our tailored solutions are aimed at lower volume markets and niche products, which allows us to focus on your specific requirements. We then carry this into our service ethos where we ensure that each and every customer is personally supported through their claim journey.

The Spirit of .. Thinking differently

Our aim is to be the go to provider of specialist claims management services for clients requiring a differentiated response but cannot obtain this from the mainstream options. We create solutions that are based upon the needs of your business, not ours.

A simplified approach is the basis for our focus on service excellence. We draw upon the qualities of our people, personal ownership and responsibility, the avoidance of high overheads and over-engineered processes and systems to ensure that we deliver absoute satisfaction and fair settlement outcomes within an operating framework which allows our clients to meet all their regulatory obligations.

The Spirit of..

The customer

We understand that every customer has different needs. Your product represents a choice they have made based upon their own priorities and considerations. It is essential that your claims service matches your customers expectations and delivers on your promises. Expert resources, exacting standards, absolute commitment to helping people when they need it most and representing your product and brand are the cornerstones of Spirit's unique customer service ethos.

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